Privacy Policy

This Privacy Policy applies to the websites operated by Stephen Defries, including thesalesleadclosers.com and stephendefries.com (collectively, "the Site"). It explains what personal information is collected, how it is used, and your rights in relation to that information.

By using this Site, you agree to the collection and use of information in accordance with this policy. This is a personal business site operated by Stephen Defries (ABN available on request), based in Australia.

We collect information you provide directly when you use the contact form on this Site:

• Your name
• Your email address
• Information about your business or product
• Details about where your sales pipeline breaks down
• Your timeline and urgency

We do not use tracking pixels, retargeting scripts, or third-party advertising tags. We do not collect payment information on this Site.

Information submitted through the contact form is used exclusively to:

• Respond to your enquiry within 48 hours
• Assess whether there is a potential fit for a consulting engagement
• Follow up on our conversation if you become a client

We do not add you to any mailing lists. We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use automated decision-making or profiling.

If you submit the contact form, Stephen Defries may follow up directly via email. These are personal, human-written emails — not automated sequences. You can ask to stop receiving emails at any time by replying to any message.

This Site may use minimal, privacy-respecting analytics to understand how visitors find and use the Site (e.g. page views, referral sources). No personally identifiable information is collected through analytics. No cookies requiring consent under GDPR or Australian Privacy Act are set without disclosure.

The Site is hosted behind Cloudflare, which may set security cookies necessary for DDoS protection and site delivery. These are strictly necessary and do not require your consent.

Contact form submissions are received directly via email. We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your contact information for as long as is necessary to maintain a business relationship or as required by law. You may request deletion of your personal information at any time.

Under applicable privacy law (including the Australian Privacy Act 1988 and, where applicable, GDPR), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to processing (where consent is the basis)
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, contact Stephen directly at stephen@stephendefries.com.

This Site may contain links to external websites (e.g. LinkedIn). We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

This Privacy Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or how your data is handled, contact:
Stephen Defries
stephen@stephendefries.com